Refund Policy
Effective Date: June 2026
Welcome to Sticky Galaxy!
At Sticky Galaxy, we create and sell high-quality digital sticker products designed to bring creativity, organization, and happiness to your planners, journals, crafts, and creative projects.
Because our products are digital downloads, this Refund Policy explains how refunds, cancellations, and customer support requests are handled.
By purchasing from Sticky Galaxy, you agree to the terms outlined below.
Digital Products Refund Policy
All products available on Sticky Galaxy are digital files that are delivered electronically after purchase.
Due to the nature of digital products, we generally do not offer refunds or exchanges after a purchase has been completed and the files have been accessed or downloaded.
Once a digital sticker sheet has been delivered, it cannot be physically returned or recovered like a traditional product.
We encourage customers to carefully review:
- Product previews
- Product descriptions
- Included files
- Size information
- Printing details
before completing a purchase.
When Refunds May Be Considered
Although digital products are usually non-refundable, we want every customer to have a positive experience.
A refund request may be considered in the following situations:
1. Technical Issues
If you experience a genuine technical problem, such as:
- Missing files
- Corrupted download files
- Incorrect file delivery
- Unable to access purchased files
please contact us, and we will work to resolve the issue.
2. Incorrect Product Delivery
If you receive a product that does not match the item description or purchase details, please contact us within a reasonable timeframe.
We may provide:
- Correct replacement files
- Updated download access
Another suitable solution
3. Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us as soon as possible.
We will review the situation and assist you accordingly.
Refund Request Timeframe
For eligible refund or support requests, please contact us within:
7 days of purchase
After this period, we may not be able to process refund requests.
How To Request Support
To request assistance, please email:
Please include:
- Your order email address
- Purchase details
- Product name
- Description of the issue
- Screenshots (if applicable)
Our support team will review your request and respond as soon as possible.
Download Problems
If you have trouble downloading your sticker files, please contact us before requesting a refund.
Common solutions include:
- Checking your email inbox and spam folder
- Trying another browser
- Using a stable internet connection
- Contacting our support team
We are happy to help you receive your purchased files.
Product Preview & Customer Responsibility
Before purchasing, customers are responsible for reviewing product information carefully.
Each listing provides details about:
- Sticker theme
- File format
- Printable size
- Resolution quality
- Included content
Sticky Galaxy creates products with care and aims to provide clear previews and descriptions.
Print Quality Disclaimer
Sticky Galaxy provides high-resolution printable files, including designs created for quality printing.
However, final printed results may vary depending on:
- Printer quality
- Ink or toner settings
- Paper type
- Screen settings
- Printing software
We cannot guarantee identical results across all printers and materials.
Changes To This Refund Policy
Sticky Galaxy reserves the right to update or modify this Refund Policy at any time.
Any changes will be posted on this page with the updated effective date.
Customers are encouraged to review this page periodically.
Contact Us
If you have any questions about this Refund Policy or need assistance with your order, please contact us:
Email:
contact@stickygalaxy.com
Thank you for choosing Sticky Galaxy.
We appreciate your support and hope our printable sticker designs bring creativity and joy to your projects.
We create adorable chibi characters and printable stickers that bring creativity into your everyday moments.